My wife Kathy, a registered nurse, recently landed a new nursing job in Texas. As part of the proceedings, she was required to secure a nursing license from the State of Texas. In dealing with the government, however, nothing is as simple as it should be. Texas had to request background history on her license from other states in which she has worked, which includes Colorado (the prior 12 years) and Maryland (1994 and earlier).
After a couple of weeks, it was apparent that Maryland wasn’t coming through with the goods. The hiring hospital dumped the problem on Kathy, to have her somehow secure the license history. Kathy got through to a woman in the state offices of Maryland last week. The “public servant” indicated that she had been out of the office for the past couple of weeks. And of course, she was the only one in the entire state of Maryland who could process the out-of-state request. No worries, she indicated that she was going to take of the request.
Problem resolved… not. A week later, Kathy called the state of Maryland to ensure that the woman had indeed processed the request, since Kathy’s temporary license expires on Friday. Initial attempts to call the state of Maryland were met with busy signal after busy signal. Kathy attempted calling what I’ll presume is the sole woman that represents the entire state of Texas, but she similarly replied with a busy signal.
After hours of attempts, Kathy finally got hold of the woman in Maryland. The same woman.
“I recognize your voice,” she said.
“I don’t know even know who you are. what you’re talking about,” replied the civil servant, “I wasn’t even here [when you called]. I don’t know who you talked to, no one left me a message that you called. I don’t even have an email from the state of Texas.”
My wife protested:
“But you’re the only one who does this, right?”
“Yes I am.”
“That’s what you told me last week.”
“I wasn’t the one you talked to, I wasn’t here.”
“I talked to someone, and I need this to be taken care of immediately, because my license expires on Friday.”
“Well, I will email them right now.”
One would think that the problem is now resolved, three weeks after it should have been resolved. I wouldn’t bet on it.
Kathy was forced to deal with someone who doesn’t care whether or not they satisfy their customer. What recourse is there? Figuring out who to complain to would take hours or days, and would provide little satisfaction. It’s not as if a complaint would get this woman, presumably untouchable, fired. Most companies would terminate an employee in an instant for this sort of customer abuse.
It’s no skin off the back of Maryland if Kathy isn’t able to secure a license and thus be able to work. I’m confident that there are few or no avenues for recourse. Never mind that a filthy government worker isn’t responsible enough to ensure her responsibilities get done in her absence, or that she lied outright to one of her “customers.”
I’ve mentioned in earlier STR articles about how you’re at the mercy of government. Most laws are put in place with good intentions. But invariably, laws become a basis of power, a way in which government employees can boost their self importance by pushing people around.